FAQs
Studios
General Inquiries
Do you allow union and non-union shoots?
Yes, we allow both union and non-union productions.
Do you offer to paint your CYC's custom colors?
Yes.
Do you offer pre-lit stages?
No, we don’t offer pre-lit stages, but we have a full EQ house with everything you could want!
Fleet
Film & TV Trailers
General Inquiries
Who do I contact for general service questions?
Please contact our service team at 818-573-6312 for any service-related inquiries.
Reservations, Paperwork & Payments
What paperwork is required before receiving equipment?
All productions must submit the following to set up an account:
Master Rental Agreement, Deal Memo, Certificate of Insurance (COI), and payment. All required paperwork must be submitted prior to any equipment being released, whether for pickup or delivery.
What are the available payment options?
Quixote accepts the following payment methods:
- ACH
- Check/E-Check
- Credit Card (Authorization Form must be provided)
- Purchase Orders (POs) **this payment options may vary depending on account term
Is pre-payment required?
Some departments may require pre-payment before equipment can be released.
What are the payment requirements for COD clients?
Cash on Demand (COD) clients are required to pay the full rental amount upfront, plus an additional sum for potential loss & damage or incidental charges. Any unused portion will be refunded after the rental period.
Is a security deposit required?
A refundable loss & damage deposit may be required, depending on your account’s payment terms.
Rates, Mileage & Fees
Does a quote reflect my final cost?
No. A quote is only an estimate based on the equipment placed on hold. Final charges may vary and can include fuel, excess mileage, loss & damage, parking, and other incidentals.
What is included in the truck rental rate?
Truck rentals are subject to change but currently include 100 free miles per day or 500 free miles per week. Additional mileage is charged at $0.65 per mile. Please inform your rental agent of your travel plans for an accurate quote.
Is there a cleaning fee?
A minimum $250 cleaning fee may apply if a unit requires additional cleaning beyond standard procedures upon return.
Are there fuel charges?
Yes, fuel is currently billed at $9 per gallon if the tank is not returned full—unless otherwise agreed upon with your rental agent.
Pickups, Deliveries & Parking
Is delivery and pickup available?
Delivery and pickup may be available for an additional fee. Rates vary depending on the location.
Is after-hours pickup available for trucks and trailers?
Usually, depending on location. Please notify your rental agent in advance with your intended pickup time so appropriate arrangements can be made.
Is parking available?
Parking is available based on space and may incur an additional fee, depending on the unit type. Please check with your rental agent for specifics.
Insurance & COI
What are the insurance requirements?
Please review our Certificate of Insurance (COI) requirements (HERE). If any adjustments are needed, contact your rental agent to discuss available options.
Discounts & Special Offers
Are discounts available?
Discounts may be available for certain production types, equipment bundles, or if you are using additional Quixote services. We also offer consideration for verified 501(c)(3) nonprofit organizations. Speak with your rental agent to determine eligibility.
Technical Specifications
Where can I find technical specs such as amperage, wattage, connector types, dimensions etc.?
Please refer to a unit’s specifications for the most accurate and detailed technical information.
Do you offer both StarWaggon and Quixote-branded trailers?
Yes, we carry both StarWaggon and Quixote branding for our trailers. If you have a preference, please notify your rental agent at the time of booking. Requests are subject to availability and unit type.
Event Trailers
General Inquiries
Do you deliver and pickup? How far do you travel?
Yes, we deliver and pick up at any time. We have locations in California, New Mexico, and Georgia, and we can deliver nationwide.
What supplies do your trailers come with?
- (1) roll of toilet paper
- (1) roll of paper towels
Does all the furniture come inside the trailers?
Yes, all furniture is included inside the trailers.
Do the trailers come with Wi-Fi?
Our vehicles are equipped with Wi-Fi which can be provided as an additional service.
What happens if there are issues with the trailer during the event?
We offer an on-site technician for an additional cost. If you choose not to have an on-site tech, our after-hours service team is available to troubleshoot issues over the phone.
What if our event is outside your typical service area?
If your event is located more than 50 miles outside our service range, we strongly recommend adding an on-site technician to your quote. This ensures any potential issues can be handled immediately. On-site techs are an additional charge. If a tech is not booked, response times may be delayed, and support will be limited to phone troubleshooting only.
Do the trailers come with generators?
Our standard non-solar trailers come equipped with onboard generators that typically last 18–20 hours. We do not offer refueling services, production is responsible for refueling with regular unleaded gasoline as needed. Our solar-enabled trailers generally do not require generators because the solar system is fully capable of powering the trailer.
How much power do the trailers require?
Power requirements vary by unit, but most of our trailers come with (2) 30-amp RV plugs or (1) 50-amp RV plugs. We’ll provide exact specifications based on the trailer selected.
Can someone come scout the location to see if the trailers will fit?
Yes, we offer location scouts at an hourly rate to assess accessibility and ensure proper placement of trailers and equipment.
How much advance notice is required for booking?
We recommend booking as early as possible to allow time for processing all required paperwork before releasing the units. This includes providing a Certificate of Insurance (COI), completing a Master Rental Agreement (MRA), and submitting payment.
What are your payment terms?
We operate on COD (Cash on Delivery) terms before trailer release. We accept ACH/Wire transfers, credit cards, and checks. After a history of consistent rentals and payments, our accounting team may approve NET 30 terms.
Does a quote reflect my final cost?
No. A quote is only an estimate based on the equipment placed on hold. Final charges may vary and can include fuel, excess mileage, loss & damage, parking, and other incidentals.
Are your trailers climate-controlled?
Yes, all our trailers are equipped with air conditioning and heating.
How can i get a quote?
Please email events@quixote.com or call our office line at 818.504.2809 to be directed to our Events team.
Commercial Vehicles
General Inquiries
Do you offer drop-off/pick-up?
We do if your job is non-union and only certain trailers qualify. Drop-Off/Pick-Up is upon request.
What is the driver minimum for a non-union job?
It’s a 10-hour minimum for the driver.
Do the vehicles have Wi-Fi?
Our vehicles are equipped with Wi-Fi which can be provided as an additional service.
What are the requirements for a rental?
For a rental, we require a deal memo, COI (certificate of insurance), and payment. We may require other agreements depending on the job.
Can we travel in the mohos?
No, the driver seat is the only seat with a seat belt.
What are the payment terms?
We operate on COD (Cash on Delivery) terms before trailer release. We accept ACH/Wire transfers, credit cards, and checks. After a history of consistent rentals and payments, our accounting team may approve NET 30 terms.
Will the moho fit my location?
Our operations team can advise to an extent if the vehicle you’re interested in could work for your location. Please let us know ahead of confirming your rental.
What is "portal to portal"?
All charges are figured portal-to-portal, meaning from the time the vehicle leaves Quixote’s lot to the time it returns in LIKE CONDITION. Like condition is defined as the same condition the vehicle began the rental in, eg: drivable, dumped, fueled, cleaned and prepped for the next job. The average dump, fill and clean time is 30-60 minutes per vehicle. Please keep in mind that all rigs may take double the amount of time to travel.
Are tow units provided?
Yes, we provide tow units for our trailers and tow unit rate is baked into the trailer rate. One of our roster drivers will be driving the tow unit and stay on for the duration of the job or deliver the trailer if the job qualifies for that.
How will my driver know when to arrive?
Once your job is confirmed, our dispatch team will send driver information the day before the job. Make sure to include the driver in your callsheet and the driver will be there whenever you need them.
How can I make a reservation?
To contact the LA team, you can call (323)857-5050 or email motorhomes@quixote.com. To contact the NY team, you can call (212)966-4195 or email vbeast@quixote.com.
Equipment
Production Supplies + Trucks
Los Angeles
Can I get my truck or van pre-loaded?
Yes, we offer pre-loads on request.
Do you have overnight parking available?
This varies by location. In Los Angeles, we currently have a gated lot with 24/7 security so you can come and go as you please with personal vehicle rates starting at $30 per day and truck rates starting at $40 per day.
Can Quixote deliver & pickup? What are your hours for these services?
Yes, Quixote provides delivery, shipping, and pickup for a fee. The fee is determined by shipping costs & mileage. All pickup/delivery requests outside of our office hours are subject to a minimum $250 after-hours fee.
New York
Do you offer delivery and pickup services?
Yes! We can deliver and pick up within all five boroughs of NYC, as well as within certain areas of New Jersey, and Upstate NY. We offer curbside service as well as load in and load out services. Please reach out to our team to confirm availability.
Do you offer parking with your vehicles?
We offer parking of Quixote vans (Passenger Vans and Cargo Vans only) at a rate of $50 per night. Due to limited lot space, we do not allow for overnight parking of box trucks.
Do you offer preload services for supplies?
Yes, we do! Any cargo van or truck that’s rented from us in conjunction with supplies is eligible to be preloaded. Please reach out to schedule your preload service with our team.
Are you able to set up and strike equipment on location?
Unfortunately, we do not provide set ups or breakdowns.
Can production supplies be delivered on a motorhome?
Ask your rental agent. Certain requests for pro supplies delivery in motorhomes may be able to be accommodated.
What is your address?
Our production supplies warehouse is located at 1082 Flushing Ave, Brooklyn, NY 11237.
Lighting & Grip
General Inquiries
Do you carry pre-loaded grip trucks?
Yes, we offer preloaded Sprinters, 3-ton, 5-ton and 10-ton vehicles.
What is the cost of renting Grip and Lighting Equipment?
The cost of renting grip and lighting equipment depends on several factors, including the type of equipment needed and how long it is needed for.
Does Quixote sell insurance?
No, we do not sell insurance.
Can I put a credit card as a deposit instead of providing insurance?
No, insurance is required for all rentals.
Are you open on weekends?
No, we are not. But if you need to pick up or drop off during the weekend, arrangements can sometimes be made. Please discuss with your rental agent; an opening fee will apply.
Photo Rentals
General Inquiries
Do you offer delivery and pickup services?
Yes.
Do you also carry BRONCOLOR?
Yes, we do carry limited BRONCOLOR items.
Which Profoto pack is compatible with the Briese Focus Kit umbrella?
The Briese Focus Kit umbrella is typically used with the Profoto Pro-8a pack for performance and compatibility.
Which type of Profoto Air Remote do you carry?
- Profoto Air Remote Universal
- Profoto TTL Canon & Nikon
- Profoto Connect Pro
Do you carry any cameras or digital camera accessories?
No, we do not carry these items.